Exchanges and Returns

 

Not satisfied with your purchase? The product you bought doesn't fit you? Do not worry. 

You can always exchange or return at a iouiou store near you or return to the central warehouse.

  • Returns Deadline

You can return your iouiou item within 90 days of placing your order 

The iouiou item must be in the same condition in which you received it, with no apparent signs of use, correctly labeled and in its original packaging.

iouiou reserves the right to refuse late returns if the garments are not in the same condition in which they were sent and / or if they are not in accordance with our return conditions.

  • Returns on iouiou Store

Return the item together with the original invoice at one of our iouiou stores.

Please note that it must be in the same condition in which it was received, with no apparent signs of use, correctly labeled and in its original packaging.

The refund of the value of the item is made through an exchange voucher for use in a new purchase valid for 180 days.

This voucher can be used online or in physical stores.

  • Returns to Central Wearhouse

For iouiou orders:


You must start the return process in the online store through your personal area.

Log in with your username and password. From the order detail, you can request the return.


If you have placed an order as a guest and wish to return an item, you must contact our Customer Service via email: customer.service@iouiou.pt.

Send the article together with the original invoice to: MTKM SA, R. dos Ciprestes 48, 2765-623 Estoril

The article must be in the same condition in which it was received, with no apparent signs of use, correctly labeled and in its original packaging.

The value of the order will be returned to you by the same payment method within 14 days after receiving the item (s).


Transport costs are borne by the customer.

  • Return Vouchers

*Exclusive to returns in store

When making a return in store, the refund of your item is made through an exchange voucher to use in a new purchase with a validity of 180 days.

This voucher can be used online or in physical stores.

  • Exchanges

You can exchange an item purchased on our website only at one of our iouiou stores, within 90 days of receiving your order. 

The exchange will be possible as long as it is an exchange for the same item (the same reference number), by color and / or size, is in perfect condition and the store has the item in stock.

If you prefer to exchange for a different piece of clothing, you must request a return and make a new purchase.



Note: For hygiene reasons, exchanges or returns of underwear or used items are not accepted.