Policy Privacy


Who we are?

iouiou is a registered trademark owned by the MTKM SA, with headquarters in Estoril, at Rua dos Ciprestes no. 48, Edifício Office no Estoril, corporate entity no. 506 232 123, which is a company of the TopChallenge group, SGPS , SA, with headquarters in Estoril, at Rua dos Ciprestes no. 48, Edifício Office no Estoril, corporate body no. 509 445 977


Why this privacy policy?

TopChallenge has taken measures to protect the privacy of Customers and Users of the website and applications of the companies of the group, as well as its products and services, and has elaborated this Privacy Policy in order to demonstrate its commitment and respect for the protection rules of personal data.

This Privacy Policy arises to inform our Customers and Users of the general rules of privacy and treatment of their personal data, which we collect and treat in the strict respect and compliance with the Law.

TopChallenge respects the best practices in the field of security and protection of personal data, having approved for this purpose a demanding program capable of protecting the data that is made available to us and authorized by all those who in any way relate to the Company.

Please read this Privacy Policy carefully so if you are accessing one of our websites or providing consent by other means, the availability of your personal data implies the knowledge and acceptance of the conditions contained herein. Thus, by making available your personal data, you are authorizing the collection and use thereof, in accordance with the rules defined herein.


What does this PRIVACY POLICY include?

This Privacy Policy applies exclusively to the collection and processing of personal data made by Topchallenge Group Companies.

On the websites of the TopChallenge Group you can find links to other websites that are unrelated to TopChallenge. The availability of such links is made in good faith, and the TopChallenge Group can not be held responsible for the collection and processing of personal data made on these websites, nor be held responsible for the accuracy, credibility and functionalities of websites owned by third parties.


Therefore, the provision of links to other websites other than the TopChallenge Group does not imply any assumption of responsibility with respect to such websites and therefore does not apply to this Privacy Policy. The TopChallenge Group considers it convenient to read the Privacy Policy of all websites you visit.


What is personal data?

Information relating to an identified or identifiable natural person ("data subject"). An identifiable person shall be considered to be identifiable, directly or indirectly, in particular by reference to an identifier, such as a name or an identification number.

Who is responsible for Data Processing?

The entity responsible for the collection and processing of personal data is TopChallenge, which in the context of the service and / or sale provided to it decides what data is collected, the means of processing the data and for what purposes are used.

What kind of Personal Data do we collect?

As part of its activity, TopChallenge collects and processes the personal data necessary for the provision of services and / or the supply of products, including data such as name, taxpayer's number, address, telephone number and the e-mail address.

In case of prior consent of the Client or the User, which can be withdrawn at any time, TopChallenge will process the respective data and the time necessary to market the services.

When & How do we collect your data?

TopChallenge collects your data by telephone, in writing or through its websites, with the prior consent. As a rule, personal data are collected with the conclusion of any contract with the Customer.

Some personal information is obligatory and, in case of lack or insufficiency of this data, TopChallenge cannot provide the service in question, and will inform the Customers of the mandatory nature of the data supply.

If you are not a TopChallenge Customer, your data will only be processed if you make them available to any of the companies in the group, in particular if you subscribe to newsletters, in which case the rules of this Privacy Policy will apply.

The personal data collected are processed in a computerized way and in strict compliance with the data protection legislation and are stored in a specific database created for this purpose and in no case will the data collected be used for any purpose other than that for the consent of the data subject.

What are the purposes of the Treatment of Personal Data?

In general, the personal data collected is intended for the management of the contractual relationship, the provision of contracted services, the adequacy of the services to the needs and interests of the Client, information and marketing actions.

You may, however, make personal data available to us for other purposes, such as for the purposes of sending complaints and suggestions, disseminating the Group's institutional information and / or publicizing campaigns, promotions, publicity and news about the products and / or services of the TopChallenge, as well as for carrying out market research and evaluation surveys.


How long do we store your Personal Data?

The length of time during which the data is stored varies according to the purpose for which the information is processed.

There are legal requirements that require us to retain the data for a minimum period of time. Where there is no specific legal requirement, the data shall be stored and retained only for the minimum period necessary for the purposes for which it was collected or further processed, or for the period of time authorized by the National Data Protection Commission, which they will be eliminated.

How can you ACCESS, RECTIFY or OPPOSE the processing of your personal data?

Under the terms of the Data Protection Law, the data subject is guaranteed the right to access, update, rectify or delete their personal data, which may be done through the email protecaodedados@iouiou.pt, on the website, through the personal account or at any of the group's stores.

In addition to recourse to judicial courts, the data subject may lodge a complaint with the supervisory authority.

How can you OPPOSE to receive contacts for marketing purposes?

TopChallenge may promote actions to disclose to its Clients, products or services through telephone, e-mail, SMS, MMS or any other electronic communications service, unless you have objected when collecting the data.

If you do not wish to receive such communications, you may at any time object to the use of your data for marketing purposes, to the sending of informational communications or to inclusion in lists or information services.

What are the MEASURES ADOPTED by TopChallenge to ENSURE THE SAFETY of your personal data?

TopChallenge is committed to ensuring the protection of the security of the personal data that is made available to us and has adopted and implemented strict rules in this regard. Compliance with these rules is an undeniable obligation of all those who legally access them.

Keeping in mind TopChallenge's great concern and commitment in defending privacy issues, a number of technical and organizational security measures have been adopted in order to protect the personal data available to us against its dissemination, loss, use unauthorized alteration, processing or unauthorized access, as well as against any other form of illicit treatment.

In this sense, on all our websites, personal data collection forms require encrypted sessions of the Browser and all personal data that you give us about you are stored securely in TopChallenge systems, in a Datacenter covered with the physical and logical security measures, which we consider indispensable for the protection of your personal data.

On what CIRCUMSTANCES does TopChallenge share data to OTHER ENTITIES (3rd and Subcontracted)?

TopChallenge, in the scope of its activity, may resort to third parties to provide certain services. Sometimes the provision of these services implies access by these entities to the personal data of our Customers. When this happens, TopChallenge shall take appropriate measures to ensure that entities having access to the data comply with the data protection regulations in place.

Accordingly, any entity subcontracted by TopChallenge will treat the personal data of our Clients in the name and on behalf of TopChallenge in the obligation to take the necessary technical and organizational measures to protect personal data against accidental, unlawful, accidental loss, alteration, dissemination or unauthorized access and against any other form of illicit treatment.

In any case, TopChallenge remains responsible for the personal data you provide us.

How do we use “COOKIES”?

"Cookies" are small software labels that are stored on your computer through the browser, retaining only information related to your preferences, not including your personal data.

To learn more about cookies and how TopChallenge uses them on their websites check our cookies policy at www.iouiou.pt

How can be aware of any changes to TopChallenge Privacy Policy?

TopChallenge reserves the right at any time to make adjustments or changes to this Privacy Policy, always in strict compliance with the Law, and these changes are duly publicized on the various websites of TopChallenge Group Companies.