Shipping Orders


iouiou offers the shipping costs according to the table below. 

Otherwise, the costs will have to be paid by the customer.




The shipping of your order is made through a specialized carrier, guaranteeing delivery within the stipulated time, to the address of your choice. 
We advise you to choose an address where you are in working hours (9am - 6pm). We inform you that it is not possible to make deliveries in sections.


Please be advised that iouiou delivery dates could be delayed during the Promotions, Sales, Black Friday, Holidays and Stock breaks. 


After the order leaves the warehouse, you will receive an email with proof of purchase and shipping information. 
In this e-mail you'll find the order tracking number and the link of the web page of the carrier, which allows you to track your order. 


For international shipping, outside the EU, please contact us through the e-mail: customer.service@iouiou.pt . 


Customs duties and taxes

In the case of orders to countries outside the E.U., they may be charged customs import duties at the time the order is received in their country of destination. 

These fees must be paid by order of the recipient.
Unfortunately, we have no control over these charges and can not say what the appropriate cost, as customs policies and import duties vary widely from country to country.