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Entrega GRÁTIS para Portugal Continental

Terms of Service

 This document is subject to the terms and conditions governing the use of this Website and the agreement between both parties (customer and entity responsible for the site).

This document is subject to the terms and conditions governing the use of this Website and the agreement between both parties (customer and entity responsible for the site). 
Any and all orders ordered from iouiou through the online store will be governed by these Conditions of Purchase. 
When you place the order, you acknowledge that you have read, understood and accepted without any reservation the present purchasing conditions. 
1. Identity of the responsible for the website 
This website is managed by the company MTKM – Acessorios de Moda S.A, with headquarters in Rua dos Ciprestes 48, Edifício Office no estoril in Estoril, 2765-623 Estoril, Portugal, and with VAT number 506232123. 
In case of doubt about these Conditions, you can contact us through our existing form in the Client Area or by sending an email to within the hours of customer service (Monday to Friday 10h to 13h and 15h to 17h). 
2. Acceptance of Conditions of Use 
The information or personal details that you provide us with shall be processed pursuant to the Data Protection Policies. By using this website you are consenting to the processing of such information and details and you represent that the whole information or details you have provided us with are true and accurate. 
All data obtained through the customer registration will be automatically processed for treatment of iouiou's direct marketing campaigns. 
iouiou has the right to change the present conditions of purchase at any time. Whenever necessary, it will make changes to the purchase conditions, that will be published on this site and it will advise you in advance. 
3. Confidenciality 
The Company undertakes to comply with its obligation of confidentiality of personal data and its duty to keep them confidential and will adopt the necessary measures to avoid their alteration, loss, treatment or unauthorized access, taking into account in every moment the state of technology. 
In any case, we remind you that whenever you provide personal information on the network there are risks whose control is beyond our reach, think that in many cases the security of your data depends on how you use the Internet. 
It is important to be aware of the need to use secure passwords and not to provide account data to friends or third parties. 

4. Applicable legislation and Jurisdictional Powers 
All disputes or claims arising from the interpretation or execution of this Legal Notice shall be governed by Portuguese law and shall be submitted to the jurisdiction of the Courts and Courts of Lisbon. 
5. Product Availability 
All orders for items are subject to availability and in this regard, in the event of supply difficulties or because items are no longer in stock, we reserve the right to give you information about substitute items of an equal or higher quality and value which you can order. If you do not wish to order the substitute items we will reimburse any monies that you may have paid. 
6. Refusal of Order  
We reserve the right to withdraw any items from this website at any time and/or remove or edit any materials or content on this website. Whilst we will use our reasonable endeavours to process all the orders submitted to us, there may be exceptional circumstances which mean that we may need to refuse to process or accept an order after we have received it or sent you an Order Confirmation, which we reserve the right to do at any time. We will not be liable to you or any other third party by reason of our withdrawing any item from this website, removing or editing any materials or content on this website, or for refusing to process or accept an order after we have received it or sent you an Order Confirmation. 
7. Delivery 
Subject to availability (see Clause 5 above), and unless there are any exceptional circumstances, we will endeavour to fulfil your order for items listed in the Shipping Confirmation by the delivery date set out in the Shipping Confirmation or, if no estimated delivery date is specified, then within a maximum of 30 days of the date of the Order Confirmation. If we fail to deliver the items within 30 days of the date of the Order Confirmation, you may cancel the Contract and we will reimburse you the price paid for the items and any delivery costs paid. If our supply of the items is delayed by an event outside our control, then we will contact you as soon as possible to let you know, and we will take steps to minimize the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the Contract and receive a refund for any items you have paid for but not received. Please note however that we do not deliver on Saturdays or Sundays. 
For the purpose of these Terms, "delivery" or "delivered" shall be deemed to have occurred when you or a third party nominated by you acquires physical possession of the items, which will be evidenced by the signing for receipt of the items at the agreed delivery address.  

  1. Unable to Deliver
    If iouiou cannot deliver, it will try a second delivery after arranging it with the customer. 

    9. Taxes (VAT) 
    All purchases done through this website are subject to the statutory Value Added Tax (VAT. In this regard, and pursuant to Chapter I of Title V of the Council Directive 2006/112/EC of 28 November 2006, the place of supply will be deemed to be within the Member State of the address where items shall be delivered, and applicable VAT shall be at the prevailing rate in each Member State where the items are to be supplied in accordance with the order placed. The prices displayed on this website include VAT. 
    10. Payment 
    iouiou invoices are always sent together with the order, which is the valid document as a receipt. 
    The payment is made in the validation of the order, if this does not occur the order is not considered valid. 
    11. The right of resolution & return 
    You have the right to withdraw from your order within 30 days, without giving any reason. The withdrawal period is counted from the day of the delivery of the last item(s) in your order. To exercise your right of withdrawal, you will have fill out a form (see below) and return the goods to us using our stores or sending to our headquarters R. dos Ciprestes, nº48, 2765-623 Estoril. You may also use the model cancellation form.


Cancellation FORM 
- To [insert here the name, the geographical address and, where appropriate, the fax number and the email address of the professional]: 
- I hereby inform you that I have cancelled (*) my / our (*) purchase agreement for the following goods / services: 
- Requested in (*) / received in (*) 
- Name of the consumer (s) 
- Address of the consumer (s) 
- Signature of the consumer (s) (only if this form is notified in paper form) 
(*) Delete where not applicable


Only returns of articles that are without any use / change / washing, in perfect condition and with the original (price or other) labels, are accepted. 

Finally, we advise that in order to return the products, the Customer must use the original packaging and pack them properly.


Effects of withdrawal

We will refund all payments received from you, without undue delay and in any event no later than 14 days from the day on which we are informed about your decision to withdraw. We will use the same means of payment that you used to pay for your order and this will not cause you any extra fees. We may withhold the refund until we have received the items back, or you have supplied evidence of having sent back the items, whichever is the earlier. You must send back the items or hand them over to us without undue delay, and in any event no later than 14 days from the day on which we are informed about your decision to withdraw. Please use one of the returns methods described above. You are only liable for any diminished value of the items resulting from their handling, other than that which is necessary to establish the nature, characteristics and functioning of the items.